APPOINTMENTS AND CANCELLATION POLICY
Your appointments are very important to us. We ask that you please schedule an appointment at least 2 weeks of advance since spots get filled quickly.
We do not accept Walk-ins.
In order to confirm your appointment, we require a credit card information on file. In the event that you cancel within 24 hours or no show on the day of your appointment, there will be $50 charge for cancellation fee.
We understand that schedule adjustments are necessary, therefore we respectfully request at least 24 hours notice for cancellations or any change.
Please call or text us at 929.322.7441
Please arrive 5 min. prior to your scheduled appointment time. Unfortunately, late arrivals may only receive the remaining appointment time as a courtesy to the other scheduled guests.
Parking is either street parking or meter parking. Also, there is a municipal parking available one block away. Skincare treatment takes about 2 hours.
Our gift cards are available at our shop online system or can be purchased at the front desk. Gift cards are treated as cash, and all lost or stolen gift cards are non-refundable and not replaceable. All gift cards expire 6 months of your purchase.
REFUND AND EXCHANGE
Products that are sold online are non-refundable. Products that have been opened or used can not be exchanged or refunded.
We are unable to process any returns or reimburse any payment transaction on any skincare treatment series that are purchased. However we will happily exchange them for other products or spa credit of equal value.
Our staff members work hard to help you achieve a higher state of happiness. Gratuities are not included in the price of service. If you wish to show appreciation for a job well done or service enjoyed, envelops are available at the reception desk. 18-20 % of the total full service price is an industry standard.
Our skincare pacakge
All skincare packages are non-refundable or exchangeable.
Any x5 PKG is valid up to 8 months, x12 PKG is valid up to 18 months, x15 PKG is valid up to 24 months. After assigned expiration, it will no longer available.
A valid credit card number is required at the time of booking. Full payment is due at the time of your service. We accept cash, credit card, Apple Pay, Venmo, zelle or PayPal.